From the platform
“Report a problem” sends the description, the page and, optionally, a screenshot straight to the catcrm. team. You see status changes in the platform.
Support
Support
Support and updates are included in the monthly maintenance (first month included).
The platform runs 24/7
catcrm. runs on your company server 24 hours a day, 7 days a week. Your team can work in the platform at any time, including evenings, weekends and holidays — it does not depend on our working hours.
Support team hours
The hours in the table below are when the catcrm. support team answers requests (questions, reported problems, assistance). The maximum response time is counted within these hours; a request sent on Friday evening is answered on the following business days.
Support by plan
| Plan | Support level | Support team hours | Maximum response time (within support hours) |
|---|---|---|---|
| catcrm. START | Standard | Monday–Friday, 09:00–17:00 (Romania time) | Response within 2 business days |
| catcrm. BUSINESS | Priority | Monday–Friday, 09:00–17:00 (Romania time) | Response within 1 business day |
| catcrm. BUSINESS+ | Priority | Monday–Friday, 09:00–17:00 (Romania time) | Response within 8 business hours |
| catcrm. ENTERPRISE | Enterprise | Custom schedule, set by contract | Custom SLA, set by contract |
Business days: Monday–Friday, excluding Romanian public holidays. Romania time (EET/EEST).
How to reach us
Email and phone
Write to us at [email protected] or call us at +40 779 410 068 (during support team hours) for questions, quotes or assistance.
Updates
New versions are announced to the Administrator in the platform and installed only with their consent, with a backup first.
To get a quick answer
What to include when you write to us
The clearer the description, the faster we can help. The “Report a problem” button in the platform adds the page you are on automatically.
What you wanted to do
In short, the action: “I wanted to send the quote to the customer”, “I wanted to export the product list”.
What happened
The message shown, if there was one, and the steps to reproduce the situation.
A screenshot
A picture is worth a thousand words; you can attach it directly from the report form.
What support covers
We are here for questions and problems
Usage questions
How to do something in the platform, which setting to choose for your situation, where to find a piece of information.
Reported problems
We analyse every reported problem; fixes reach you through updates, which you apply with the Administrator’s approval.
Custom work
New features, integrations or custom configurations are not part of support; we agree on them separately, through an offer.
Want to see catcrm. with your company data?
We will prepare an offer for your number of users and the modules you need, with no obligation.
Sharp instincts for growing businesses.